🛠️App Issues
Issues related to Elements display or incorrect display of numerical values
If you are experiencing a problem with displaying your NFTs or incorrect display of numerical values. For example, you cannot see NFTs on your shelf or your balance is displayed incorrectly in the Wallet section, you should take the following steps:
1. Check if your device is connected to a stable network.
2. Refresh the page or restart the application.
3. Clear the cache and data of the application.
4. Try using the application on another device.
If the display problem persists, you should contact the application support for additional assistance.
Issues with interacting with the application
If you are experiencing issues with interacting with any elements, specifically the buttons, sliders, toggles, etc. You should take the following steps:
1. Check if the button is not blocked by another window or element.
2. Check if your device is connected to a stable power source.
3. Restart the application and try pressing the button again.
4. Check if the device screen is not unresponsive and if restarting the device helps.
5. Try using the application on another device.
If you still cannot interact with the elements, you should contact the Support on the App or the Liquid Mining Website for additional assistance.
Note: Some functionality of the application requires the fulfillment of one or more conditions for it to work, such as the Payment, Boost, Energy buttons, and many others. You can learn more about these conditions in the Data Center and Wallet sections.
Problems related to device system functionality
You have encountered a problem with the functions that may relate to your device.
Let's consider some of them:
In the field for changing the name of the Rack/Shelf/Container or entering a wallet address, the keyboard does not appear
1. Check if the device keyboard is working properly.
2. Make sure the field is not blocked or only available for reading.
3. Restart the application and try accessing the field again.
4. Try using the application on another device.
If you still cannot access the keyboard, contact the application support service for additional assistance. You may need to provide the support team with details such as the exact error message and any steps taken to resolve the issue.
Face ID does not work when logging into the application
If your Face ID is not working, there are several steps you can take to troubleshoot the issue:
1. Make sure your device is updated to the latest software version. Sometimes updating your device can fix Face ID issues.
2. Check that your Face ID settings are configured correctly. You can do this by going to "Settings" > "Face ID & Passcode" and making sure that Face ID is enabled for the functions you want to use.
3. Clean the TrueDepth camera and sensors of your device. Sometimes dirt, dust, or other debris can interfere with Face ID operation. You can clean your device with a soft, dry cloth.
4. If none of the above steps work, you can try resetting Face ID. To do this, go to "Settings" > "Face ID & Passcode" and select "Reset Face ID." Then set up Face ID again.
If you are unable to set the Face ID, then you may need to contact technical support for further assistance.
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